We are measuring our processes and using the data for continual improvement?

• Continual Improvement is Being Derived from Use of the Process Metrics ·
• Process Metrics are in Place
• Process Maps and Metrics Established
• Process Maps Available, No Metrics
• Processes and Metrics are not defined

Working towards ISO/TS16949 accreditation

Aims Management Consultants capabilities are in line with our customers expectations of a professional first tier supply partner.
Working towards ISO/TS16949 standards, the project management system is compliant with the customers QMS, and all projects are the responsibility of a dedicated programme manager, managing a cross functional team, reporting directly to the management team.
has the relevant and appropriate in-house skills in industrial, mechanical, electrical and electronic design, and has the necessary experience in the utilisation of appropriate tools including CAD, in order to ensure the design concepts are best matched to the customer and end-user requirements. The ability to analyse designs by finite element techniques enables the designs to be validated without physical prototyping, resulting in a significant reduction in both development costs and time to market.Physical testing and design verification is undertaken in-house, working towards ISO/TS16949 standards, these testing capabilities ensure that cost and time is reduced and controlled throughout the verification process.

Main topics of implementation and documentation.

• Management System Documentation
• Development of Flow-Diagrams and Process Map
• Development Management System Policies and Manual
• Development of Procedures and Work Instructions
• Development of Management System Implementation Plan
• Ideas for Management System Integration

Why Automotive Certification to ISO/TS 16949 or QS9000?

• Industry aligned systems optimize certification audits. The benefits of such a scheme include
• Improved product and process quality
• Greater confidence towards global sources
• Reassignment of supplier resources to quality improvement
• Reduction in variation of quality
• Increased efficiency of production
• Common language to improve understanding of quality requirements hence reducing confusion
• Cost advantage
  

What business areas are affected by an ISO/TS 16949 quality management system?

Directly impacted are the functions directly involved in the process of meeting customer needs. That means your marketing people, design department, purchasing, production / service delivery, warehousing, transportation, etc. Impacted also are certain support functions, including maintenance, training / human resources, and purchasing. About the only significant part of your organization not generally taken under the quality management system umbrella is finance.

Some potential benefits of certification

• Certification provides a clear indication of your commitment to quality
• Focused sector scheme allowing for a common approach
• Delivers cost savings
• Improved operational efficiency
• Increases customer confidence
• Proof of certification is often a condition of the supply of goods and services

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements. In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

What actions should be taken?

• Containment of any parts shipped, in production and in stock
• Investigation of problem and root cause:
• Design, Material
• Production methods
• Handling, Preservation
• Training
• Definition of customer requirements Etc.
• Agree corrective actions (in line with customer needs)

How Can Euro Quest help?

Whether you just want to get a better understanding of TS 16949 or need to become registered, Euro Quest can help. We provide a wide range of both public and on-site training geared to the requirements of TS 16949. Our consultants have broad experience providing quality initiatives to automotive suppliers, and we have assisted hundreds of organizations to obtain TS 16949 registration, all of whom have received registration on their first attempt.

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements. In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

What are the Eligibility requirements for ISO/TS 16949:2002?

• ISO/TS 16949:2002 is relevant to automotive production and service part organizations only.
• It is applicable only to sites where production or service parts are manufactured. (A site is defined as: a location at which value added manufacturing processes occur. Manufacturing is defined: as the process of making production materials, parts or assemblies, or heat treating, painting, plating services.). Any tier within the supply chain can apply.
• Any potential supplier can only be accepted for registration if they have a documented request for quotation or is on a bid list of a subscribing customer.

Key requirements of ISO/TS 16949:2002

ISO/TS 16949:2002 focuses on an organization’s ability to realize its stated goals as well as achieve customer satisfaction by delivering conforming parts on time to customer specification at acceptable cost. ISO/TS 16949:2002 concentrates on the effective linkages in the company's business plan, quality policy, quality objectives and measures. The standard specifies how objectives can be achieved and deployed throughout the organization.

Why was the ISO/TS 16949:2002 Process Identification Tool developed?

The TS-2002 Implementation Work Group, a cross-functional AIAG committee of automotive industry participants, including Chrysler, Ford Motor Company, General Motors Corporation, IAOB, Federal Mogul, Delphi Automotive, American Axle, VCA Vehicle Certification, Robert Bosch, PPG Industries, Freudenberg NOK, Plexus training and other invited experts has developed an MS Excel™-based process identification tool. This tool is being provided FREE of charge to the automotive industry, whether you are an AIAG member or not. Registration to ISO/TS 16949:2002 requires suppliers to define and understand their internal processes in terms of the Technical Specification requirements. To that end, suppliers need a tool to map their processes to the requirements of the Technical Specification. Both Oversight and the Certification Bodies require a mapping of supplier processes to the ISO/TS 16949:2002 requirements to show that all processes have been assessed for each organization.

What are the main points of TS16949 and how will it affect non-automotive customers?

TS16949 represents a significant evolution over the current QS9000 quality/operating standard. TS16949 requires the manufacturer to look at each and every failure mode in detail, and perform studies to identify the root cause of each defect found in the process.
Once the root causes are identified, the manufacturer is required to implement changes programs to reduce these defects. This is a mandatory continuous improvement program that can be measured directly with defect rates. If a manufacturer that is TS16949 certified does not show continuous improvement with respect to defect rates, their certification can be withdrawn.

• Lower purchase prices as the manufacturer should be running at a lower in-process defect rate.
• Lower costs associated with line down issues as late product receipts will be dramatically reduced and nearly eliminated
• Lower reject rates at the end of the line associated with defective products from a TS16949 certified supplier.

Efficient Audit Tracking

provides a centralized Web-based repository for all audit documentation that makes search and retrieval easy. It provides advanced tracking capability every step of the way, from scheduling and planning to execution to completion. It offers best-practice audit forms for tracking basic audit information (scope, checklists, audit team, audit status, etc.) and information for each finding. It can be integrated with the CAPA process to track related CAPAs.

How is ISO/TS 16949 better than QS-9000?

1. Vehicle Manufacturers - VMs view:
   o Registration involves a generally more rigorous assessment, and is better guarantor of supplier performance,
   o increased emphasis on customer requirements,
   o less bureaucracy at all levels,
   o reduced variation in assessment (performance),
   o better control of the registration and assessor training process,
   o Focus on continual improvement.

Will the above quality standards be replaced by ISO/TS16949?

No. Plans for the withdrawal of these standards have not yet been announced. DaimlerChrysler, Ford and GM intend to make an announcement regarding the future of QS-9000 during the second quarter of 2002. The future of the other standards should be confirmed around the same time.

Product and Process Auditing for ISO/TS 16949:2002 Seminar Content

This is a two day course for auditors who need to conduct the manufacturing process and product audits on the plant floor as required by ISO/TS 16949:2002. The first day of the course teaches auditing fundamentals including performance based auditing, planning the audit and writing nonconformities. The second day of the audit examines a customizable plant floor manufacturing-based process/product checklist. What does the checklist mean? How do you sample? How do you ensure shop floor standardization? For DCX suppliers, on the second day aims management consultants can cover the use of layered audits and the use of layered auditing for process and product audits as well. This class shows organizations how to combine layered audits with manufacturing process audits and how to conduct product and process audits simultaneously with the same auditors.

What is the fate of QS 9000?

There are no plans to revise QS 9000 based on the new ISO 9001:2000 Standard. The agreement between QS-9000 and ISO, Geneva, to include ISO 9000:1994 text in the QS-9000, 3rd Edition, standards document expires on 14 December, 2006. Beyond that date, ISO/TS 16949:2002 will replace QS-9000.To suppliers currently registered to QS-9000: it is strongly urged that your registered site(s) upgrade to ISO/TS 16949:2002 at the expiration of their current QS-900 Certification, and no later than 14 December 2006 or earlier based on individual OEM customer requirements.

What the Participant Will Learn

• The requirements of ISO/TS16949:2002
• How to prepare to conduct an internal audit
• Communication before and during the audit
• How to manage audit meetings
• How to properly write findings; major, minor, observation, & opportunity for improvement
• How to manage the documentation and records surrounding the internal audit activity