Specific duties:

• Ensures suppliers meet ISO9001/TS16949 requirements. Develop suppliers to meet increasing quality requirements/expectations.
• Prepares and maintains policies, procedures, and manuals for North America on the determination of new supply sources, supplier quality relations, standardization of measurements, and acceptable criteria of materials.
• Conducts audits of suppliers' quality control systems, quality capabilities, processes, and facilities, which may involve exposure to a variety of environmental conditions. Determine advisability of changing or adding sources of supply.
• Interfaces with plant personnel to resolve chronic or major supplier issues and verify that suppliers understand process/product requirements.
• Reviews engineering specifications to determine suppliers' abilities to meet parameters and reviews new and modified product designs from a material standpoint advising modifications when necessary.
• Administers NA Supplier Performance programs for critical material and all nonconforming material. Monitors suppliers' corrective action plans and tracks supplier ppm's

ISO/TS 16949:2002 Lead Auditor

• Scope
• Normative Reference
• Terms and Definitions
• Quality Management System
• Management Responsibility
• Resource Management
• Production Realization
• Measurement. Analysis and Improvement
• How to manage Internal Audit Team
• How to setup an Internal Audit and Conduct Internal Audit
• How to write-up findings and communicate
• How to conduct an Opening Meeting
  · How to conduct a Closing Meeting
  

Definition:

ISO/TS 16949 is the only standard recognized worldwide related to quality management as it applies to any organization active in the automotive/motorcycle supply chain. It is based on:
1. The eight quality management principles (all fundamental to good business practice): /Customer focus /Leadership /Involvement of people /Process approach /System approach to management /Continual improvement /Fact based decision-making /Mutually beneficial supplier relationships
2. Fulfilment of customer specific requirements.

Who should take this online training?

• You want to quickly and efficiently understand what ISO/TS 16949:2002 and ISO 9001:2000 are about.
• You want to upgrade your knowledge and expertise from QS 9000 or ISO 9000:1994 to ISO/TS 16949:2002.
• You do NOT have time to allocate a full day to take a LIVE class on ISO/TS 16949:2002.
• You want to train more of your staff on ISO/TS 16949:2002 economically and without having to immobilize them in a class for a full day.
  
  

What the Participant Will Learn

The requirements of ISO/TS16949:2002

• How to prepare to conduct an internal audit
• Communication before and during the audit
• How to manage audit meetings
• How to properly write findings; major, minor, observation, & opportunity for improvement
• How to manage the documentation and records surrounding the internal audit activity
  

Upon completion, you will be able to:

• Ensure implementation is effective and practical
• Minimize wasted effort
• Plan, organize and support transition efforts
• Recognize pitfalls and avoid them before they happen
• Understand customer satisfaction & continual improvement
• Recognize and take advantage of opportunities to add value to the auditing and implementing processes
• Review and evaluate documentation for effectiveness and compliance to the standard
• Use common sense interpretations of the intent of the ISO/TS 16949:2002 clauses

We are measuring our processes and using the data for continual improvement?

• Continual Improvement is Being Derived from Use of the Process Metrics ·
• Process Metrics are in Place
• Process Maps and Metrics Established
• Process Maps Available, No Metrics
• Processes and Metrics are not defined

Working towards ISO/TS16949 accreditation

Aims Management Consultants capabilities are in line with our customers expectations of a professional first tier supply partner.
Working towards ISO/TS16949 standards, the project management system is compliant with the customers QMS, and all projects are the responsibility of a dedicated programme manager, managing a cross functional team, reporting directly to the management team.
has the relevant and appropriate in-house skills in industrial, mechanical, electrical and electronic design, and has the necessary experience in the utilisation of appropriate tools including CAD, in order to ensure the design concepts are best matched to the customer and end-user requirements. The ability to analyse designs by finite element techniques enables the designs to be validated without physical prototyping, resulting in a significant reduction in both development costs and time to market.Physical testing and design verification is undertaken in-house, working towards ISO/TS16949 standards, these testing capabilities ensure that cost and time is reduced and controlled throughout the verification process.

Main topics of implementation and documentation.

• Management System Documentation
• Development of Flow-Diagrams and Process Map
• Development Management System Policies and Manual
• Development of Procedures and Work Instructions
• Development of Management System Implementation Plan
• Ideas for Management System Integration

Why Automotive Certification to ISO/TS 16949 or QS9000?

• Industry aligned systems optimize certification audits. The benefits of such a scheme include
• Improved product and process quality
• Greater confidence towards global sources
• Reassignment of supplier resources to quality improvement
• Reduction in variation of quality
• Increased efficiency of production
• Common language to improve understanding of quality requirements hence reducing confusion
• Cost advantage
  

What business areas are affected by an ISO/TS 16949 quality management system?

Directly impacted are the functions directly involved in the process of meeting customer needs. That means your marketing people, design department, purchasing, production / service delivery, warehousing, transportation, etc. Impacted also are certain support functions, including maintenance, training / human resources, and purchasing. About the only significant part of your organization not generally taken under the quality management system umbrella is finance.

Some potential benefits of certification

• Certification provides a clear indication of your commitment to quality
• Focused sector scheme allowing for a common approach
• Delivers cost savings
• Improved operational efficiency
• Increases customer confidence
• Proof of certification is often a condition of the supply of goods and services

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements. In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

What actions should be taken?

• Containment of any parts shipped, in production and in stock
• Investigation of problem and root cause:
• Design, Material
• Production methods
• Handling, Preservation
• Training
• Definition of customer requirements Etc.
• Agree corrective actions (in line with customer needs)

How Can Euro Quest help?

Whether you just want to get a better understanding of TS 16949 or need to become registered, Euro Quest can help. We provide a wide range of both public and on-site training geared to the requirements of TS 16949. Our consultants have broad experience providing quality initiatives to automotive suppliers, and we have assisted hundreds of organizations to obtain TS 16949 registration, all of whom have received registration on their first attempt.

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements. In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

What are the Eligibility requirements for ISO/TS 16949:2002?

• ISO/TS 16949:2002 is relevant to automotive production and service part organizations only.
• It is applicable only to sites where production or service parts are manufactured. (A site is defined as: a location at which value added manufacturing processes occur. Manufacturing is defined: as the process of making production materials, parts or assemblies, or heat treating, painting, plating services.). Any tier within the supply chain can apply.
• Any potential supplier can only be accepted for registration if they have a documented request for quotation or is on a bid list of a subscribing customer.

Key requirements of ISO/TS 16949:2002

ISO/TS 16949:2002 focuses on an organization’s ability to realize its stated goals as well as achieve customer satisfaction by delivering conforming parts on time to customer specification at acceptable cost. ISO/TS 16949:2002 concentrates on the effective linkages in the company's business plan, quality policy, quality objectives and measures. The standard specifies how objectives can be achieved and deployed throughout the organization.

Why was the ISO/TS 16949:2002 Process Identification Tool developed?

The TS-2002 Implementation Work Group, a cross-functional AIAG committee of automotive industry participants, including Chrysler, Ford Motor Company, General Motors Corporation, IAOB, Federal Mogul, Delphi Automotive, American Axle, VCA Vehicle Certification, Robert Bosch, PPG Industries, Freudenberg NOK, Plexus training and other invited experts has developed an MS Excel™-based process identification tool. This tool is being provided FREE of charge to the automotive industry, whether you are an AIAG member or not. Registration to ISO/TS 16949:2002 requires suppliers to define and understand their internal processes in terms of the Technical Specification requirements. To that end, suppliers need a tool to map their processes to the requirements of the Technical Specification. Both Oversight and the Certification Bodies require a mapping of supplier processes to the ISO/TS 16949:2002 requirements to show that all processes have been assessed for each organization.

What are the main points of TS16949 and how will it affect non-automotive customers?

TS16949 represents a significant evolution over the current QS9000 quality/operating standard. TS16949 requires the manufacturer to look at each and every failure mode in detail, and perform studies to identify the root cause of each defect found in the process.
Once the root causes are identified, the manufacturer is required to implement changes programs to reduce these defects. This is a mandatory continuous improvement program that can be measured directly with defect rates. If a manufacturer that is TS16949 certified does not show continuous improvement with respect to defect rates, their certification can be withdrawn.

• Lower purchase prices as the manufacturer should be running at a lower in-process defect rate.
• Lower costs associated with line down issues as late product receipts will be dramatically reduced and nearly eliminated
• Lower reject rates at the end of the line associated with defective products from a TS16949 certified supplier.

Efficient Audit Tracking

provides a centralized Web-based repository for all audit documentation that makes search and retrieval easy. It provides advanced tracking capability every step of the way, from scheduling and planning to execution to completion. It offers best-practice audit forms for tracking basic audit information (scope, checklists, audit team, audit status, etc.) and information for each finding. It can be integrated with the CAPA process to track related CAPAs.

How is ISO/TS 16949 better than QS-9000?

1. Vehicle Manufacturers - VMs view:
   o Registration involves a generally more rigorous assessment, and is better guarantor of supplier performance,
   o increased emphasis on customer requirements,
   o less bureaucracy at all levels,
   o reduced variation in assessment (performance),
   o better control of the registration and assessor training process,
   o Focus on continual improvement.

Will the above quality standards be replaced by ISO/TS16949?

No. Plans for the withdrawal of these standards have not yet been announced. DaimlerChrysler, Ford and GM intend to make an announcement regarding the future of QS-9000 during the second quarter of 2002. The future of the other standards should be confirmed around the same time.

Product and Process Auditing for ISO/TS 16949:2002 Seminar Content

This is a two day course for auditors who need to conduct the manufacturing process and product audits on the plant floor as required by ISO/TS 16949:2002. The first day of the course teaches auditing fundamentals including performance based auditing, planning the audit and writing nonconformities. The second day of the audit examines a customizable plant floor manufacturing-based process/product checklist. What does the checklist mean? How do you sample? How do you ensure shop floor standardization? For DCX suppliers, on the second day aims management consultants can cover the use of layered audits and the use of layered auditing for process and product audits as well. This class shows organizations how to combine layered audits with manufacturing process audits and how to conduct product and process audits simultaneously with the same auditors.

What is the fate of QS 9000?

There are no plans to revise QS 9000 based on the new ISO 9001:2000 Standard. The agreement between QS-9000 and ISO, Geneva, to include ISO 9000:1994 text in the QS-9000, 3rd Edition, standards document expires on 14 December, 2006. Beyond that date, ISO/TS 16949:2002 will replace QS-9000.To suppliers currently registered to QS-9000: it is strongly urged that your registered site(s) upgrade to ISO/TS 16949:2002 at the expiration of their current QS-900 Certification, and no later than 14 December 2006 or earlier based on individual OEM customer requirements.

What the Participant Will Learn

• The requirements of ISO/TS16949:2002
• How to prepare to conduct an internal audit
• Communication before and during the audit
• How to manage audit meetings
• How to properly write findings; major, minor, observation, & opportunity for improvement
• How to manage the documentation and records surrounding the internal audit activity

A Single Set of Quality Requirements for the Automotive Industry

ISO/TS 16949:2002 provides a single set of quality requirements for the automotive industry, aligning multiple automotive quality system standards including QS-9000 (North America), VDA 6.1 (Germany), AVSQ (Italy) and EAQF (France). This regaitement is grotentially the single worldwide automotive industry standard for the future.
Developed by the International Automotive Task Force (IATF), ISO/TS 16949:2002 harmonizes various supplier quality system requirements for the design and development, production, installation and servicing of automotive-related products.
Automotive suppliers can save cost by maintaining one quality system certification to meet multiple customer requirements.

Employee Motivation and Empowerment

The organization must have a process to motivate employees to achieve quality objectives, to make continual improvements, and to create an environment to promote innovation. The process must include the promotion of quality and technological awareness throughout the whole organization.
The organization must have a process to measure the extent to which its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of quality objectives

Engineering Specifications

The organization must have a process to assure the timely review, distribution, and implementation of all customer standards, specifications, and changes based on the customer-required schedule. A "timely review" is as soon as possible and must not exceed two work weeks.
The organization must keep a record of the date on which each change was implemented in production. Implementation must include updated documents.

Moving your business forward

ISO/TS 16949 specifies the quality system requirements of automotive related products. In addition, there are customer specific requirements that are required by individual subscribing vehicle manufacturers.
Certification to ISO/TS 16949 reduces production variations and increases overall efficiency, reduces the number of second party audits, and provides a common quality system approach to the entire supply chain (for supplier / subcontractors) and accesses to the industry’s best practices.

The purpose of the new edition

• Provide clarification of requirements based on issues found during office assessment and witness audit
• Need to incorporate the existing 43 FAQ's and 9 SI's issued against the Rules for Achieving IATF Recognition: 2nd edition.
• Improved structure based around ISO/IEC 17021:2006

Scope of the Quality System

The Company operates a Quality System that complies with the requirements of ISO9001 for the range of products manufactured by the Company.Additionally, the Quality System complies with the requirements of TS16949:2002 for all products manufactured by the Company and supplied to the Motor Industry.Final products within the scope of TS16949:2002 are identified by the Part Number.
Dialight Aims Management Consultants operates a quality management system which complies with the requirements of BS EN ISO 9001: 2000 and TS16949:2002this assessment has been conducted in accordance with the requirements of TS16949:2002

The most important changes for certified organization

• When planning the date of the recertification audit, it must be ensured that the certificate decision is made before the expiry date of the existing certificate, but at the latest on the last day of validity. This means that all activities within the framework of a recertification audit must be completed before the certificate expires.
  Recommendation: the recertification audit should begin 3 months before the existing certificate expires.
• The certification body shall appoint at least one auditor from the initial certification audit team to participate in all surveillance audits of the three (3) year audit cycle.
• For each subsequent recertification and surveillance audits, different auditors shall be used.
• Remote supporting functions like development, purchasing, contract verification and extended worbenches need to be listed in a certificate appendix.

In-process Inspection and Test

In-process inspection/testing is conducted to ensure that the product/process conforms to specified requirements. The inspection/testing is normally carried out by production personnel. Random audits of the in-process inspection/testing process are conducted by quality control personnel.
The Quality Manager determines the extent and scope of in-process inspection/testing based on the importance of the item, control methods, and previous performance.

MONITORING AND MEASUREMENT OF PRODUCT

XYZ COMPANY measures and monitors the characteristics of the product/service to verify that requirements for the product/service are met. This is carried out at appropriate stages of the product/service realization process. Evidence of conformity with the acceptance criteria is documented. Records include the authority responsible for release of the product/service.

What is the format of ISO/TS 16949?

• ISO 9001/ 9002:1994 define the international quality system requirements
• Sector requirements define international automotive quality system requirements
• Customer specific requirements are required by individual IATF customer members

Aims Management Consultants services

Aims Management Consultants is recognized all over the world in the registration of automotive quality management systems as ISO/TS-16949 certifying body. Aims Management Consultants India's ISO/ TS 16949 certification is directed towards improved products and process quality, lower variation factors and optimum output efficiencies. Aims Management Consultants India today extends this certification to a large number of auto manufacturers in the country.

The certification process is a multiple-step process. The certification cycle is described briefly:

• Application for certification from client
• Offer from Aims management consultants India
• Offer acceptance from client and order confirmation by aims management consultants India
• Preaudit (optional)
• Certification audit
• Issue of certificate on successful completion of certification audit
• Surveillance audits at defined interval
  

ISO/TS 16949:2002 Transition Training

This course is designed for organizations who are currently using ISO 9001:1994/QS-9000 and need to upgrade to ISO/TS 16949:2002.
This course will help your company:

• Understand the requirements
• Develop a detailed transition plan
• Proceed in a timely, cost effective manner, take advantage of the existing structure supplied by your current Quality Management System
• Understand the new obligations directed or implied within ISO/TS 16949:2002 requirements and leverage similarities between the old and new requirements

The benefits of adopting this standard are numerous:

• Increased efficiency and improved quality
• Common quality system approach in the supply chain for development and consistency
• Ensuring that the organization works more effectively
• Reduction of variation and increase in efficiency
• Reduction in multiple third party registrations freeing up time and supplier resources for other quality activities and improvement opportunities that can enhance business.

Fundamentals of TS16949:

• Definition of Quality
• Quality Control
• Automotive Quality Assurance
• Why TS16949?
• When to pursue TS16949?
• Benefits—tangible and intangible
• How TS16949 integrates with your overall company improvement program
• Typical costs
  Initial registration
  On-going maintenance
• History of TS16949
• Applicable standards & guidelines
• The registration process
• Internal and external audits
  
  

ISO/TS 16949 AND QS 9000

QS 9000 is the Automotive Standard developed and controlled by the Big 3 in America (Chrysler, Daimler and Ford) QS 9000 adopted ISO 9001: 1994 and improved upon it by adding additional requirements.
ISO 9001:1994, on which QS-9000 is based, became obsolete on 15th December 2003.
However, the QS-9000 Supplier Quality Requirements Task Force (SQRTF) have been granted an extension of 3 years by ISO to continue to use ISO 9001:1994 in conjunction with QS-9000, and so QS-9000 will be valid until 14th December 2006.
Formal communications by the Big 3 regarding their particular requirements within this time scale were issued in August 2002.
If a client holds a certificate with a split scope (ie. part QS-9000, part ISO 9000), the element relating to QS-9000 will be reissued with new wording and be valid until December 2006.
The element relating to ISO 9000 will require upgrading to ISO 9001:2000 - this would result in the issue of separate certificates.

How will it do this?

There are four stages in this programme.
1. Vehicle manufacturers will require their tier 1 suppliers demonstrate compliance with the requirements of TS 16949.
2. Suppliers may need to change the way they manage their automotive operations to meet the requirements of TS 16949
3. The supplier's QMS will need to be assessed by an IATF accredited registrar and found compliant with all applicable requirements
4. The supplier will need to maintain certification for as long as it chooses to supply automotive parts to IATF members.

Why are the Standards so Important?

Standards help ensure that everyone no matter where in the world they are communicating, they are speaking the same business language. Many companies require their suppliers to become registered to ISO 9001 and because of this, registered company’s find that their market opportunities have increased. In addition, a company's compliance with ISO 9001 insures that it has a sound quality management system, and that's good business. Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs and increased demand for their products and services. Many industrial companies require registration by their own suppliers.

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by communizing system requirements. In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

How can an organization go about implementing TS 16949:2002?

The following is an overview of the key steps:

1. Get a copy of TS 16949:2002 and core tools reference documents Familiarize yourself with the requirements and determine if certification to this standard makes good business sense for your organization.
2. Educate yourselfStart with reading our free e-Book Understanding ISO/TS 16949:2002. The more you read, the more informed you will be in making choices and developing your TS 16949 QMS. You will find much of this right here on this web-site.Next, look into training courses available to gain deeper insight into the requirements and core tools for system development, implementation and auditing. Call us and we will discuss and arrange the appropriate course for your needs.
3. Review consultant options Experienced and expert consultants can fast track your TS 16949 QMS program development and implementation with realistic and effective strategies and solutions in a cost effective and timely manner. We have the expertise to assist you. Call us for a no-obligation discussion of your needs.
4. Do a ‘Gap Assessment”A gap assessment is an audit of your current management system practices, controls and documentation, to determine the extent to which it conforms to those required by the TS 16949 standard. While a trained in-house quality practitioner can do this, it is best done by an consultant (ex CB auditor), with the experience of hundreds of such audits. The audit findings are presented in an audit report along with recommendations to address the gaps.The Gap Assessment is the starting point for planning your management system development.
5. Planning - strategy, resources and projectthe adoption of an TS 16949 QMS is a strategic decision for the organization. It is vital that your top management provides leadership, resources, involvement and support. In addition, you need to assemble a team to develop and implement your QMS. You also need to plan your implementation steps, time line, responsibilities and resources needed.
6. Determine training needsyour implementation team will need training in TS 16949 and other reference documents. There are a wide range of courses, workshops, and seminars available designed to meet these needs. We provide a number of these training courses. Call us for more information.
   

Who/what is excluded from TS 16949:2002

• The supply chain for agricultural, off-highway (mining, forestry, construction, etc.) vehicles.
• Automotive after-market service parts made to original IATF subscribing OEM specifications, but not procured and released through them.
• Manufacturers of tooling; production equipment; jigs; fixtures; molds; etc used by the auto industry.
• Remanufactured automobile parts.
• Distribution centers; warehousers; parts packagers; logistics support; and sequencers.
• Support functions (non-manufacturing, whether on-site or off), cannot obtain stand- alone TS 16949 certification. They must be audited and included with the certification of the manufacturing site they support.

Who is the INTERNATIONAL AUTOMOTIVE TASK FORCE (IATF)?

The IATF is an "ad hoc" group of automotive manufacturers and their respective trade associations, formed to provide improved quality products to automotive customers worldwide. IATF members include the following vehicle manufacturers: BMW, DaimlerChrysler, Fiat, Ford Motor Company, General Motors (including Opel Vauxhall), PSA Peugeot-Citroen, Renault SA, Volkswagen and their respective trade associations - AIAG (U.S.), ANFIA (Italy), FIEV (France), SMMT (U.K.) AND VDA (Germany).

We are facing some difficulties during preparation of ISO/TS16949.

• We considered how to reduce Designers involvement in the audit because the certification was including design processes. Finally designer was not involved in KETM audit due to HQ as been achieved to get the ISO/TS 16949 certification before KETM.
• Why KETM needs to get ISO/TS 16949 and yet KETM is not OEM factory? If we can get the ISO/TS 16949 certificate, it is one of the motivations for us and KETM can produce many OEM model too.
• Difficulties to arrange training for the participant member and because the member was busy on their current job. We delayed to prepare the document by targeted date. but finally we achieved the target.

The ISO/TS 16949 Implementation Guide's

The ISO/TS 16949 Implementation Guide's key message is the need obtain value from your organization's implementation of ISO/TS 16949:2002. Either directly or indirectly, ISO/TS 16949:2002 will have a profound effect on the automobile industry in this decade. In today's automotive industry, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are critical to an organization's survival. All of these issues are also be critical ISO/TS 16949:2002 implementation. In a clear and readable fashion, Chad Kymal details how to implement ISO/TS 16949:2002 to provide the most value, explaining how ISO/TS 16949:2002 implementation can and should be viewed as an improvement opportunity.

Why Should Your Organization Get ISO 9001 Certified?

ISO 9001 is a tool (standard) that can help you better manage your organization. Like any other business tool, how much it helps will depend on how well you put it to use. This requires your organization to be clear on the benefits to be gained and how it plans to use ISO 9001 to achieve them.ISO 9000 quality management standards has been around for nearly 30 years and the worldwide industry feedback on how it has helped companies is summarized below:

ISO/TS 16949:2002 eLearning Benefits

• Course can be taken from home or at work through the Internet
• Complete the course at your own pace
• There are no time limits so you have flexibility in taking the course around your schedule
• Use quizzes as a continuous evaluation method and to facilitate course content retention
• Provide the exact excerpts of the technical specification ISO/TS 16949:2002 and the International Standard ANSI/ISO/ASQ and use information from ANSI/ISO/ASQ Q9004-2000

TS16949 Software Made Simple

Aims management Consultants suite of enterprise quality management system products is fully integrated and helps organizations reap huge advantages by automating business processes and enabling compliancy with TS16949 software requirements. CEBOS offers a TS 16949 transition service package designed to help customers who are changing their systems from ISO-9000 or QS-9000 to the new TS 16949 standard. CEBOS manages all the transition steps to ensure that your systems and your people are in capable and comfortable to know and act in full compliance with all of the TS 16949 requirements including: MQ1 software optimization for TS 16949, documentation conversion, process auditing, and professional training services.

What types of companies may apply for registration to ISO/TS 16949?

ISO/TS 16949 is intended for suppliers that make or fabricate production materials, production or service parts, or production part assemblies. ISO/TS 16949 also applies to specific service oriented suppliers - heat-treating, welding, painting, plating or other finishing services. The customers for these types of suppliers must be manufacturers of automobiles, trucks (heavy, medium and light duty), buses, or motorcycles. Any tier supplier to these manufacturers can adopt and apply the ISO/TS 16949 standard if they meet the described part production or services applicability requirements.

About the ISO/TS 16949:2002 Specification

ISO/TS 16949:2002 is a technical specification that, in conjunction with ISO 9001:2000, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products.

Will ISO/TS16949 be revised to align with ISO 9001:2000?

IATF have integrated ISO/TS16949 with ISO 9001:2000. The document has now been published which fits in with the defined 3 year life of ISO/TS16949. IATF are also developing a revised QSA Checklist, revised Scheme Rules and a new Guidance Document for ISO/TS16949:2002, which will include examples and automotive clarifications, but will be non-auditable. All documents are expected to be available by the end of March 2002.
Assessments to ISO/TS16949:2002 will be available from quarter 2, 2002, following the formal issue of the documents. This is subject to availability of 3rd party assessor training. Clients who are certified to ISO/TS16949:1999 will be given until the end of 2003 to upgrade their certification to ISO/TS16949:2002.

Key requirements of ISO/TS 16949:2002

ISO/TS 16949:2002 focuses on an organization’s ability to realize its stated goals as well as achieve customer satisfaction by delivering conforming parts on time to customer specification at acceptable cost. ISO/TS 16949:2002 concentrates on the effective linkages in the company's business plan, quality policy, quality objectives and measures. The standard specifies how objectives can be achieved and deployed throughout the organization.

ISO/TS 16949 vs. national standards

For, ISO/TS 16949 is an option for suppliers along with QS-9000 and VDA 6.1. It can be used in place of the national standards. The general trend seems to be a move away from national standards to the international ISO/TS 16949 standard, although not all national schemes have set formal transition deadlines. The Big 3 in the United States - DaimlerChrysler, General Motors and Ford - are phasing out QS-9000, making ISO/TS 16949 the mandatory requirement (December 2006).

Who is TS 16949 applicable to?

The standard is applicable to any organisation that manufactures components, assemblies and parts for supply to the automotive industry.

What about the standards.

ISO/TS 16949 is the result of a phased-in industry approach to developing a single standard for the entire automotive supply chain, including design/development, production, installation and servicing of automotive components. Developed by the IATF for global recognition, it has become a mandatory set of requirements for many automotive OEMs in North America and Europe.
This standard recognizes the uniqueness of every automotive supplier's process, while providing critical tools to help your company better meet customer-specific requirements. Rather than using the "element" or checklist method of the QS-9000 standard, ISO/TS 16949 is based on the process approach.

What are the key benefits?

• Help retain current automotive customers and gain new ones by meeting industry specific requirements.
• Streamlined processes and procedures lead to product quality improvements.
• Demonstrating commitment to quality improves customer perception of the organization, helping you retain current customers and attract new ones.

Internal auditor training.

Internal process and system auditing, when performed correctly, is one of the most valuable tools an organization has to:

• Find process and system weaknesses, eventually (or currently) leading to financial loss
• Ensure compliance to regulations
• Identify opportunities for improving the business.

Internal auditing is a key part of the system engine that enables a management system to be self-sustaining and self-correcting. While simple in theory, good internal auditors require effective training in using the process approach, experience and support from top management. Our classes provide them with two out of three, and show them how to help top management supply the third!

Who is authorized to carry out certification of organizations to TS 1949:2002?

The IATF has developed its own unique and proprietary processes and requirements for registering organizations to TS 16949, as well as for Certification Bodies (CB) and CB auditors. Subscribing IATF automotive OEM companies will only recognize and accept a TS 16949 certification which has been conducted using the prescribed registration process (ask your CB for these rules), and conducted by CB’s that have been qualified and contracted by the IATF or its regional offices such as the IAOB in Detroit.
Certification to TS 16949 by an IATF qualified registrar is required before such a certificate can show the IATF mark and indicate IATF recognition. The IATF require all qualified CB’s to assure that TS16949:2002 (TS-2) registrants meet the following applicability requirements:
1. The organization seeking TS 16949 certification must meet the TS 16949 definition of supplier applicability. See applicability above.
2. Any tier may be certified if it has a direct customer (or potential customer) that requires either compliance or 3rd party registration to TS16949 and
3. Evidence of being a potential supplier to a customer requiring TS16949 could include an RFQ issued to it, or the supplier being on the bid list of the TS16949 IATF subscribing customer.

Value of Certification

Vehicle Type Approval - Most countries mandate a set of environmental and safety standards, often referred to as type approval. No matter how good your product is, without the proper certification, access to potentially lucrative markets is impossible.
Management Systems Certification - The concept of quality is nothing new but the truly successful companies have a concept of continuous improvement at the heart of their business. Effective management systems can reduce costs, improve operational efficiency, and customer retention and also provides a visible sign of your commitment to quality.

What are the basic facts you should know about ISO/TS 16949

Basic facts you should know about ISO/TS 16949

1. Title of the Standard: Quality Management Systems-Particular requirements for the application of IOSO 9001:2000 for automotive production and relevant service part organizations. Current edition: ISO/TS 16949-2002/corrected version 2003.
2. ISO/TS 16949:2002/ corrected version 2003 were prepared by the International Automotive Taskforce (IATF) and Japan Automobile Manufacturers Association, Inc. (JAMA). It is reviewed after three years at which date it may be reaffirmed, revised or cancelled.
3. It replaced the ISO/TS 16949:1999 version based on ISO 9001:1994, and is an alternative to QS 9000.
4. This Technical Specification (ISO/TS 16949) provides a common approach to a quality management system, for automotive production, and related service part organizations.
5. The boxed text in the standard is the original ISO 9001 text; the sector specific supplemental requirements are stated outside of the box.
6. In this technical specification the word “shall” indicates a mandatory requirement (Note: as in all ISO 9001 and AS 9100 standards), the word “should” indicates a recommendation, “Notes” are for guidance only.
7. Concept and numerical lay out is exactly tailored after the ISO 9001 standard and it is a process driven concept. Since the ISO 9001 requirements are fully integrated in this ISO/TS 16949 standard you are meeting both standard requirements.

Registration to ISO/TS 16949

Benefits associated with the ISO/TS 16949 registration scheme include:

• Improved product and process quality
• Additional confidence for global sources
• Reassignment of supplier resources to quality improvement
• Common quality system approach in the supply chain for supplier/subcontractor development and consistency
• Reduction in variation and increase in efficiency
• Reduction in 2nd party system audits
• Common language to improve understanding of quality requirements

What do we need to do?

Quality & Productivity Management can assist your organization in your transition, implementation or maintenance activities for TS 16949. Our professional trainers have many years experience with implementing Quality Management Systems like TS 16949. The process we use is 100% successful. Our clients have never failed a registration audit for any quality standard.
We have also trained many organizations to transition from QS 9000 to TS 16949. We offer both public courses and private organization specific implementation or transition training projects. Our trainers are certified Plexus instructors and have many years of experience with these types of projects.
We can also facilitate the maintenance of your QMS. Our trainers have actually participated in the Internal Audit, Corrective Action, APQP and PPAP and Management Review processes in organizations to ensure that the organizations system is maintained according to TS 16949 requirements. As previously mentioned, while an organization is under our supervision and consulting 100% have passed all 2nd and 3rd Party audits. Our system really works.

What is New in ISO/TS 16949:2002?

Some of the key additional requirements include the need for:

• Focus on involvement of top management and linking the business plan to clearly defined measurable quality objectives.
• Focus on Human Resource management, including processes for defining competency requirements, providing training, and verifying the effectiveness of actions taken.
• Processes to motivate employees to reach quality objectives, attain continual improvement, and create an environment to promote innovation.
• A process to measure the extent to which personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of quality objectives.
• Focus on product and process design.
• Development of suppliers using ISO/TS 16949:2002.

Where did ISO/TS 16949 come from?

Beginning in 1994 with the successful launch of QS 9000 by DaimlerChrysler, Ford and GM, the Automotive OEM's recognized the increased value that could be derived from an independent quality system registration scheme and the efficiencies that could be realized in the supply chain by commonizing system requirements.
In 1996, the success of these efforts led to a move towards the development of a globally accepted and harmonized quality management system requirements document. From this, the International Automotive Task Force (IATF) was formed to lead the development effort.

What is the basis for ISO/TS 16949 Certification?

The basis for certification:-

• Compliance to the standard itself.
• Customer specifice requirements and the organization’s quality system.

History and Background of ISO/TS 16949

Quality systems have been deployed in the automotive industry for many years. The component suppliers were the first to adopt BS 5750, which became the foundation of the internationally recognized ISO 9000 series of Quality Management System standards. There was still however a general feeling that since ISO 9000 was non-automotive specific; it did not really meet all the requirements. This led to the development of automotive sector based variants. In the USA, Ford, General Motors and Chrysler developed QS-9000, which harmonized their supplier quality system requirements in a single document. At the same time, in France, Germany and Italy, similar quality system requirements were developed (EAQF, VDA6.1, and AVSQ respectively). This meant that automotive suppliers and those servicing multiple vehicle manufacturers had to comply with differing Quality System Requirements, but all with the same intent. There grew a collective goal to harmonize automotive quality system requirements. As a start, the International Automotive Task Force (IATF) was established. The IATF had representatives from almost all major European and North American vehicle manufacturers, suppliers and automotive trade associations.

How Much ISO/TS 16949:2000 Training Is Required For Auditors?

This is the general expressed view:

• If they have already attended a Recognised Assessment Board (UKAB) - certified internal or lead auditor training, then take the transitional training with one day readiness and customer specific training
• If they are new auditors, then the UKAB certified internal auditor training for ISO/TS 16949 with one day readiness and customer specific training
• If they are lead auditors for the systems audit or the lead implementers, then the UKAB certified lead auditor training for TS/ISO 16949.

What are the benefits of compliance?

• Marketing advantage - increased business
• Improved utilization of time and materials
• Improved efficiency and profitability
• Increased customer satisfaction
• Consistent quality and timely delivery
• Improved control of quality and processes
• Improved performance from suppliers
• Responsibilities of personnel clearly defined
• Documented system provides useful reference
• Lower reject rates, rework, and warranty costs

Overview of TS/ 16949

The ISO/TS 16949:2002 standard, in addition to ISO 9000:1994, specifies the quality system requirements for the design, development, production, installation and servicing of automotive related products. Vehicle component manufacturers have to achieve this standard to be able to supply to the world's largest automotive manufacturers.
Based on ISO 9000:1994, the ISO/TS 16949 standard is being adopted by many major automobile companies. The certification is widely sought by automotive product manufacturers because automobile giants like BMW, Volkswagon, Fiat, Ford, GM, and Japanese auto majors recognise it.

What are the benefits of implementing of TS 16949 your organization?

• Improved product confidence for Global sourcing.
• Freeing up suppliers resources for other quality activities.
• Common quality system approach in the supply chain for supplier/sub-contractor developmeny & consistency.
• Reduction in 2nd party system audits.
• Reduction in multiple 3rd party registrations.
• Common language to improve understanding of quality requirements.
• Increased conttol on organizations Measurement System. and process quality.
  Provide additional

Why do companies want to Implement ISO/TS 16949?

Registration to ISO/TS 16949 is a requirement for any company wanting to supply its products to the Automotive Industry. Companies registered to this Technical Specification are required to develop their suppliers develop their Quality Management Systems with the goal of the supplier conforming to ISO/TS 16949. The first step in this development is for the supplier to achieve third party registration to ISO 9001:2000.

Who Should Attend?

• Quality Professionals and Senior Management wishing to introduce ISO/TS16949 Management Systems.
• Quality Auditors

Some potential benefits of certification

• Certification is rapidly becoming a condition of supply
• Focused sector scheme allowing for a common approach
• Delivers cost savings
• Increases customer confidence
• Improved operational efficiency

What can ISO/TS 16949 do for you?

• it will lead to improved product and process quality.
• It will give your company more confidence when you bid for global sourcing contracts.
• it reduces the need for multiple second and third party audits.
• it helps you to gain work with many of the world's largest automotive manufacturers which include certification to ISO/TS 16949:2002 as a contractual requirement.
• it is easy to integrate with standards you're already using because it is based on ISO 9001:2000.

What are the Benefits of ISO TS 16949?

• Provide additional confidence in Global sourcing
• Reduction in 2nd party audits
• Reduction in multiple 3rd party registrations
• Common quality system approach in the supply chain for development and consistency
• Freeing up of supplier resources for other quality activities
• Reduction of variation and increased efficiency
• Common language to improve understanding of quality requirements
• Improved product and process quality

Who are the authors of ISO/TS16949:2002?

ISO/TS16949 was written by the International Automotive Task Force (IATF) in conjunction with the International Organisation for Standardisation (ISO). The IATF consists of an international group of vehicle manufacturers, BMW Group, DaimlerChrysler, Fiat Auto, Ford Motor Company, General Motors Corporation,PSA Peugeot-Citroen, Renault SA and Volkswagen, plus national trade associations, AIAG (America), VDA (Germany), SMMT (UK), ANFIA (Italy) and FIEV (France). Japanese vehicle manufacturers association, JAMA, have been involved in the development of ISO/TS16949 : 2002 (see below), and are expected to join IATF as full members in due course.

How can ISO/TS 16949 benefit my organisation?

Certification to ISO/TS 16949 offers benefits to suppliers that currently need to comply with more than one set of supplier requirements. This has significant benefits in helping reduce or eliminate multiple assessments with the additional benefits of reduction in disruption to the business, associated paperwork and costs.

Who is it relevant to?

ISO/TS16949:2002 is relevant to all types of automotive supply companies, from small manufacturers to multi-site multinational organizations located anywhere in the world. However, it is only applicable to sites where production or service parts are manufactured.Organizations wishing to break into the automotive market must wait until they are on an automotive customer's potential supplier list before they can progress with certification to this specification.

What are the benefits of Certification to ISO/TS 16949 with BSI?

ISO 9001:2000, upon which ISO/TS 16949:2002 is based, encourages the use of a process-based approach. Understanding the interrelationship of processes within the organization through the use and application of standards enables improved product and process quality.
Also, organizations can be certified against one international automotive management system standard instead of having to meet requirements from multiple standards such as QS-9000, VDA-6 etc. This may mean:

• A common quality system approach in the supply chain for development and consistency, allowing organizations within the supply chain to work more effectively together.
• Common language, which will improve understanding of quality requirements, making implementation and maintenance of the system easier.

What is TS 16949?

Developed by the International Automotive Task Force (IATF), ISO/TS 16949 harmonizes various supplier quality system requirements for the design, development, production, installation and servicing of automotive-related products. With the alignment of these multiple automotive quality system standards, automotive parts suppliers can obtain a globally recognized certification.
ISO/TS 16949 represents the current minimum requirements requested of suppliers by most of the major OEMs worldwide, including GM, Chrysler, Ford, Renault, BMW, VW, PSA and Fiat. Any organization manufacturing automotive parts and included in the OEM supplier chain is eligible for registration.
Benefits of registration to the ISO/TS 16949 standard include:

• Increased value from its process-based methodology
• Ability to satisfy customer requirements even if you have clients on different continents